Innovation Within the Telecommunication Industry

Question: Describe about the Innovation Within the Telecommunication Industry. Answer: Client Requirements: PTG will need to incorporate number of features in order to maintain their attractiveness to their customers (Majumdar 2015). The primary requirement of Planet Tel is to develop the infrastructure of network and service. The major focus of the company is developing a platform to provide the customers flawless and rapid communication service. The communication channel must be based on enhanced data protection and storage (Keramati et al. 2014). Another essential requirement is developing a core network, which is able to render the service in a perfect manner. In this technologically advanced world, telecommunication companies like Planet Tel are focused on transforming the wired connection to broadband (Chang et al. 2013). In the same context, it has also been identified that Planet Tel will need to develop a support system in relation with its business as well as operation (Zuhdi et al. 2014). This engagement process highly depends on the real time and service provided to the customers (Ganesan 2014). In order to develop an effective communication channel according to the current technical standard, these requirements will be essential (Sadowski et al. 2012). Recommendation for client: Planet Tel will need an effective live client portal for enhancement of communication with the customers (Planettel.com.au. 2016). In order to make the launch of the client portal successful, Planet Tel must execute several strategies in terms of introduction of this live client portal. These strategies are discussed below: Mining the network: The company has to reach out the existing customers using the information at the companies disposal. The company has to focus on making the customers aware of various benefits of the current portal. Leveraging live events: The directors of the company may actively promote their live client portal in any occasion whether they are at an industry conference, tradeshow as well as a seminar. Hosting excellent seminars and webinars: The company can arrange seminars as well as webinars that will address the important information. This way the live client portal will get many opportunities to be promoted to a large audience (Bigliardi et al. 2012). Focusing on email marketing: The company can advertise the advantages of live client portal via email in order to reach a great customer base. Announcing at social media: The company must arrange online campaign via various social media sites in order to reach the enormous number of customers. There will be several features of a client portal, which will be effective for the fulfillment of the requirement of Planet Tel. These features are discussed below: Rapid and round-the-clock access system: The client portal is most significant for helping the clients to be in charge of their cases. This system will eventually enlarge their access to extensive information. The live operating system through this portal will enable the client to access their case throughout the day, which will in turn, enhance the communication (Majumdar 2015). Secure Sharing System: The company can effectively share any kind of documents as well as billing information with the clients. This way the clients check out the information according to their convenient time. This sharing system can eventually allow the clients to avail a number of answers to their questions (Bigliardi et al. 2012). Encrypted environment: The client portal must entail an enhanced security aspect, which is highly essential for preventing the breach of client information. This information cannot be intercepted and viewed by any third party. Planet Tel will be able to provide an improved customer service combining these enhanced features of live client portal. This portal will be able to reduce the labor cost as it provides as an alternative source for contacting the customers (Keramati et al. 2014). The portal will keep record to prioritize the requirement of the customers, as the workflow engine of the live client portal will indicate the critical incidents. This features will essentially improve the business of Planet Technology Group in an efficient fashion. Implementation issues: Planet Tel must focus on several issues, which can be highly critical for the performance of client portal in the future date. These problems are discussed below: Security Pitfalls: It has been observed in the current web based world that security problem has been a major concern for the telecommunication industry. Moreover, the company will need to be ready for any cyber attack and glitch that can be faced by live client portal during the time of ongoing operation (Chang et al. 2013). Upgrading Issues: The company will face severe problem in regards to upgrading the live client portal with the help of advanced technology. This update will need experienced professional support. However, the company cannot use any new untried technology that will compromise with the live client portal at the time of upgrading. Database System: In the same context, it has been observed that often the telecommunication companies counter a greater problem regarding the selection of database storage size (Zuhdi et al. 2014). In order to avoid the situation, Planet Tel can use cloud computing at the time of enlarging the database so that the live client portal can handle overall clients information in an efficient fashion. Reference List: Bigliardi, B., Ivo Dormio, A. and Galati, F., 2012. 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